01 Who you're writing to
LATENT is run by Ganesh Vinod Tilekar, operating from Udgir, Maharashtra, India.
| What for | Where |
|---|---|
| Everything | tilekarganesh662@gmail.com |
| Registered address | Tilekar Complex, Uma Chowk, near Babasaheb Ambedkar Statue, Udgir, Latur, Maharashtra 413517, India |
| Typical reply time | 12 to 24 hours |
There is no phone line and no live chat. Email is answered within 12 to 24 hours, which one person can sustain; a live channel would promise a responsiveness that would not survive contact with a busy week.
02 Before you buy
Ask anything. The questions that come up most:
- Will it run on my chart? Only on 1-hour timeframes and slower, 1H, 2H, 4H, 6H, 8H, 12H, 1D and 1W. Not 15-minute or 30-minute. That is a TradingView platform limit, not a setting we can change. On intraday timeframes the indicator needs roughly 425 days of chart history loaded before it prints a first signal; if you see nothing, that is why.
- Which symbol? Every published figure is measured on BINANCE:BTCUSDT. Other feeds use different closes and will give different numbers.
- Does it repaint? No. Signals are computed on closed bars and do not move once printed.
- Is there a live track record? No. Every figure published is a backtest, and that is stated throughout rather than buried.
If the answer to one of these rules it out for you, better to find out now than after paying.
03 Getting your access
The indicator is an invite-only TradingView script. After checkout, send us, or confirm at checkout, the exact TradingView username on your account. Access is granted by hand, usually within 12 hours.
The single thing that delays access is a misspelled username. TradingView usernames are case-sensitive and we cannot guess at a near match, so we will email you rather than grant access to the wrong account.
Still nothing after 24 hours? Email us. Check your spam folder first. Our reply may be sitting in it.
04 What support covers
Yes
- Getting the indicator onto your chart and working
- Explaining what a setting does and what it was measured at
- Genuine faults. It fails to load, throws an error, or behaves differently from the documentation
- Access problems, billing questions, refund requests
- A paper trading code that will not open, or a session that has gone missing
No
- Whether to take a particular trade, or any trade
- What position size or leverage to use
- Tuning the parameters for your own strategy
- Teaching trading, or explaining what a Sharpe ratio is from first principles
- Predicting where the price is going
- Recovering a lost paper trading code. Nothing is stored that could prove it was yours
The second list is not us being unhelpful. Answering those questions would be giving investment advice, which we are not registered to do and which the terms of sale explicitly exclude.
05 Reporting a fault
Faults get fixed faster when the first email contains enough to reproduce them. Please include:
- Your TradingView username
- The symbol and timeframe you are on
- What you expected and what actually happened
- A screenshot of the chart, including the settings panel if a setting is involved
- Any error text TradingView showed
Two things worth checking before you write, because they explain most reports: you are on a supported timeframe, and you are on BINANCE:BTCUSDT rather than a different exchange's feed or the BTCUSD index.
06 Refunds
30 days from purchase, if the indicator does not work as described. Email your order number and the address you paid with. Chart access is removed once the refund is processed.
What is refundable: it fails to load, its signals do not match the figures we publish on the same symbol and settings, or something is genuinely broken and cannot be fixed.
What is not: disappointing trading results. That is the risk the whole site warns about, not a fault in the product.
If you are a consumer in the EU or UK, your statutory 14-day right to withdraw applies regardless of the above.
Full detail is in the terms of sale.
07 Privacy requests
To see what data we hold about you, correct it, delete it, or get a copy in a portable format, email us and say so. We action these within 30 days and there is no charge.
The privacy policy sets out exactly what is held and why. It is short, because very little is held.
08 Grievance officer
Under India's Digital Personal Data Protection Act 2023 and the Consumer Protection (E-Commerce) Rules 2020, complaints about data handling or about the service go to:
| Grievance Officer | Ganesh Vinod Tilekar |
| tilekarganesh662@gmail.com | |
| Address | Tilekar Complex, Uma Chowk, near Babasaheb Ambedkar Statue, Udgir, Latur, Maharashtra 413517, India |
| Acknowledged within | 48 hours |
| Resolved within | 30 days |
Write "Grievance" in the subject line so it is not treated as ordinary support.
09 If we cannot sort it out
Email us first. Most problems are a misunderstanding about which symbol or timeframe is in use, and those take one exchange to resolve.
If that fails, say so plainly and tell us what outcome you want. We would rather refund someone than argue with them.
Beyond that, the terms of sale set out the governing law and jurisdiction. Consumers keep whatever mandatory protections their own country's law provides, and nothing here removes them.
10 What we will never send you
- Trading signals by email, Telegram or anywhere else. The indicator is the product; there is no signal service.
- Unsolicited marketing. You get your receipt, your access confirmation, and notices about updates or faults. Nothing else.
- A request for your exchange credentials, API keys, seed phrase or private keys. We never need them. Anyone asking for these in our name is not us.